At LTWT and Soulslings, we prioritize customer satisfaction every time. Our products are handmade to meet highest standards with best quality materials. Our goal is to ensure every parent and baby using our products is happy with it.
Did you know Soulslings offers FREE online fit checks and demos as a part of post purchase customer support? We have them thrice a week and you can get to know all about it here - https://soulslings.com/pages/online-babywearing-sessions-with-the-soul
If you have any challenge in getting comfortable in your LTWT X Soul Baby Carrier, do attend our online session before you decide to return the carrier.
India:
We offer FREE shipping on all orders over Rs.750. This means all our baby carriers come with free shipping.
It takes 24-48 hours to process your order. Once the order is shipped, it takes 5-7 working days for it to reach most cities/towns. If you need more details on this, please contact our customer support on hello@ltwt.in to know the shipping details.
We also offer express shipping to pin codes serviced by our delivery partner, chargeable on actuals.(Rs.800). It delivers within 2-3 working days. You can opt for this while checking out.
Important Note:
LTWT and Soulslings is not responsible for shipping delays caused by third party companies, for governmental or customs-related delays, or for delays caused by weather, air traffic delays, transit delays, and other circumstances outside of our control. LTWT and Soulslings disclaims responsibility for damages arising from the improper handling of products during international shipping, absolving the company of liability in such instances.